FAQ

1. Where are you located?

Label Raneha is based in Melbourne, Australia. We ship worldwide so you can shop from anywhere with ease.

2. Do you offer worldwide shipping?

Yes, we offer worldwide shipping. Shipping costs and delivery times will be calculated at checkout based on your location.

3. How long does shipping take?

Orders are typically processed within 1–7 business days.
Delivery usually takes:

  • 3–10 business days (standard delivery)
  • Up to 1–3 weeks for international location. 

Please note that delivery times may vary due to external factors such as customs or courier delays.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

5. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at:

accounts@labelraneha.com

We can only make changes if your order has not yet been processed.

6. What is your return policy?

We offer a 30-day return policy for eligible items.

To qualify for a return:

  • Items must be unused and in original condition
  • Must include original packaging and proof of purchase

For full details, please refer to our Refund Policy.

7. Do you accept returns on all jewellery?

We do not accept any returns, refunds or exchanges. 

8. What should I do if I receive a damaged or wrong item?

Please contact us immediately at accounts@labelraneha.com with:

  • Your order number
  • Photos and Video of the item

We will resolve the issue as quickly as possible.

9. What payment methods do you accept?

We accept secure payments through:

  • Credit/Debit Cards
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

All transactions are processed securely.

 10. Will I be charged customs or import fees?

For international orders, customs duties or taxes may apply depending on your country.

These charges are the responsibility of the customer. We recommend checking with your local customs office for more details.

11. Do you restock sold-out items?

Some of our pieces may be restocked, while others are limited.

If an item is out of stock, feel free to contact us to check availability.

12. How can I contact Label Raneha?

We’re always happy to help.

📧 Email: accounts@labelraneha.com
📍 Location: Melbourne, Australia